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Return Policy

Return & Refund Policy

Digitstores hopes to provide you with the best online shopping experience, so there are return arrangements, refund t can be requested within 7 calendar days:

「Only availables for DJI product:
Digitstores guarantees that subject to the following conditions, refund  can be requested within 7 calendar days (actual date may vary according to local laws and regulations) of the delivery date (subject to actual date the product was received) 」


Replacement products

1) The received product does not match the ordered product and the received product is damaged

Not accept returned products

1) There is no shortage of packaging boxes, signs, and product content (return must be consistent with all accessories and packaging at the time of receipt)

2) Personal reasons for guests, such as buying the wrong goods, buying the wrong colors, and personal inapplicable etc.

3) Damaged products that have been modified and used by guests

4) Some products have been marked not to provide return service

Precautions:
• After receiving the goods, please check the goods are complete and you must keep the documents or order emails for your records. If you find any problems, you can return the goods within 7 days after signing the goods, and will not accept them after the deadline.

• All goods must be returned in the form of their original sale, ie packaging and card labels. If the goods have been damaged, modified or damaged, no refund will be given.

Return process:

Please clearly identify the problematic place of the item with the order number and item number. Please email to our Customer Service Department (cs@digitstores.com) to apply for return and specify the "DigitStores" in the email address. Ensure a smooth return process, 
when we confirm that the return conditions are met, you will receive a reply confirmation email. After successfully returning the goods, we will arrange a refund or return in the system, and will generally return your payment or products to you within 14 working days.